FineHub POPIA Document
FineHub POPIA Document
FINEHUB ("the Company") PRIVACY POLICY
INDEX
INTRODUCTION
COLLECTION OF PERSONAL INFORMATION
CATEGORIES OF PERSONAL INFORMATION WE MAY PROCESS
SPECIAL PERSONAL INFORMATION
PURPOSES OF PROCESSING AND LEGAL BASES FOR PROCESSING
DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES
INTERNATIONAL TRANSFER OF PERSONAL INFORMATION
DATA SECURITY
DATA ACCURACY
DATA MINIMISATION
DATA RETENTION
YOUR LEGAL RIGHTS
COOKIES AND SIMILAR TECHNOLOGIES
DIRECT MARKETING
CONTACT DETAILS
1. INTRODUCTION
1.1 FINEHUB ("the Company" or "website" or "we" or "us" or "our") is committed to protecting and respecting your privacy. This privacy policy ("this Policy") sets out how the Company uses, protects and processes any information that we collect from a Data Subject ("you") and that you provide to us.
1.2 The Company abides by the Protection of Personal Information Act, No 4 of 2013 (POPIA).
1.3 By providing us with your Personal Information, you:
• 1.3.1 agree to this Policy and authorise us to process such information as set out herein; and
• 1.3.2 authorise the Company, its service providers and business partners to process your Personal Information for the purposes stated in this Policy.
• 1.3.3 We will not use your Personal Information for any other purpose than that set out in this Policy and will endeavour to protect your Personal Information that is in our possession from unauthorised alteration, loss, disclosure or access.
1.4 Please note that we reserve the right to amend and update this Policy from time to time.
1.5 This Policy applies to the Company's employees and/or any other person, including without detracting from the generality thereof, any juristic or natural person, employees, prospective employees, employment candidates, service providers, Operators, customers and consumers, governmental, provincial and municipal agencies or entities, regulators, persons making enquiries and/or third parties, including all associated, related and/or family members of such Data Subjects or any person who may be acting on behalf of/or in a representative capacity in respect of the Data Subject, and from whom the Company receives Personal Information.
1.6 The Company will only process Personal Information referred to in section 57(1) of POPIA upon obtaining prior authorisation in accordance with section 58(1) of POPIA and subject to section 57(3) of POPIA.
1.7 Capitalised terms used in this Policy have the meanings ascribed thereto in section 1 of POPIA, unless otherwise defined herein.
2. COLLECTION OF PERSONAL INFORMATION
2.1 We collect and process your Personal Information mainly to provide access to our infringement management services and to help us improve our offerings.
2.2 The type of information we collect will depend on the purpose for which it is collected and used. We will only collect information that we need for that purpose.
2.3 We collect information directly from you where you provide us with your personal details, for example when you register for our services, submit infringement details, request representation, or when you submit enquiries to us.
2.4 Where possible, we will inform you what information you are required to provide to us and what information is optional.
2.5 Website usage information is collected using "cookies" which allows us to collect standard internet visitor usage information (if applicable).
2.6 We will not intentionally collect and process the Personal Information of a Child unless we have the permission of a Competent Person.
3. CATEGORIES OF PERSONAL INFORMATION WE MAY PROCESS
The Personal Information we may process includes, but is not limited to the following:
3.1 Name and physical address, email addresses, telephone numbers, contact details, and details of your public social media profile(s)
3.2 Identity number, driver's licence details, vehicle registration details
3.3 Demographic attributes, when tied to Personal Information that identifies you
3.4 Infringement details, including notice numbers, dates, locations, and alleged violations
3.5 Transactional data, including services ordered, financial details and payment methods
3.6 Legal documentation related to infringement matters
3.7 Data from surveys and publicly available information
3.8 Information about a device you use, such as browser, device type, operating system, screen resolution, and preferred language
3.9 Consent records: records of any consents you may have given, together with the date and time, means of consent and any related information
3.10 Employer details: where applicable for fleet management services
3.11 Payment details: billing address; payment method; bank account number or credit card number; invoice records; payment records
3.12 Data relating to your visits to our website: technical communications information
4. SPECIAL PERSONAL INFORMATION
Where we need to process your Special Personal Information (including information about alleged criminal behaviour related to traffic violations), we will do so in the ordinary course of our business, for a legitimate purpose, with your Consent and in accordance with applicable laws.
5. PURPOSES OF PROCESSING AND LEGAL BASES FOR PROCESSING
5.1 We will only process your Personal Information in the ordinary course of providing our infringement management services. We will primarily use your Personal Information only for the purpose for which it was originally collected. We may process your Personal Information for:
• 5.1.1 operating our business
• 5.1.2 making contact with you and attending to your enquiries or requests
• 5.1.3 carrying out actions for the conclusion and performance of a contract
• 5.1.4 managing your infringement matters
• 5.1.5 facilitating payments to enforcement agencies
• 5.1.6 arranging legal representation where requested
• 5.1.7 providing updates on case progress and important deadlines
• 5.1.8 preventing fraud and abuse
• 5.1.9 safety and security purposes
• 5.1.10 complying with applicable laws
5.2 You agree that the Company may use all the Personal Information which you provide to the Company, which the Company requires for the purposes of pursuing its business objectives and strategies.
6. DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES
6.1 We may disclose your Personal Information to enforcement agencies, legal representatives, and business partners, for legitimate business purposes, in accordance with applicable law. In addition, we may disclose your Personal Information:
• 6.1.1 if required by law
• 6.1.2 to third party Operators for data processing
• 6.1.3 to provide information to third party service providers
• 6.1.4 for the purposes of law enforcement
• 6.1.5 to relevant third-party providers
6.2 If we engage a third-party Operator to process any of your Personal Information, we will ensure appropriate protection measures are in place.
7. INTERNATIONAL TRANSFER OF PERSONAL INFORMATION
7.1 We may transfer your Personal Information to recipients outside of the Republic of South Africa only where necessary and with appropriate safeguards.
7.2 Personal Information may be transferred outside of the Republic of South Africa provided adequate protection measures are in place.
8. DATA SECURITY
8.1 We implement appropriate technical and organisational security measures to protect your Personal Information against unauthorised access or disclosure.
8.2 Where there are reasonable grounds to believe that your Personal Information has been compromised, we will notify you and the relevant regulator.
8.3 We cannot guarantee the security of information transmitted over the internet.
9. DATA ACCURACY
The Personal Information provided to the Company should be accurate, complete and up to date. You must notify us of any changes to your information.
10. DATA MINIMISATION
The Company will restrict its Processing of Personal Information to data which is sufficient for the fulfilment of the primary purpose for which it was collected.
11. DATA RETENTION
The Company shall only retain Personal Information for the period required to serve its primary purpose or to comply with legal requirements, whichever is longer.
12. YOUR LEGAL RIGHTS
You may have rights under South African and other laws to access, rectify, erase and restrict use of your Personal Information. You may also have rights to object to processing, request data portability, and withdraw consent.
13. COOKIES AND SIMILAR TECHNOLOGIES (IF APPLICABLE)
13.1 We may process your Personal Information through cookies and similar technologies.
13.2 Cookies store data specific to users and remember preferences.
13.3 We collect information about your computer for system administration and reporting.
13.4 We use cookies to record information about your device and browsing habits.
14. DIRECT MARKETING
We may process your Personal Information to provide you with information about services that may interest you. You may unsubscribe at any time.
15. CONTACT DETAILS
You may contact us at:
Information Officer – FINEHUB Telephone: [To be provided] Email: privacy@finehub.co.za
Disclaimer: We do not make judicial decisions regarding infringements or determine guilt. All official determinations are made by the relevant enforcement agencies and
courts. We simply assist clients with administrative processes, payment facilitation, and coordination of representation services for their convenience.